Terms & Conditions


These Terms and Conditions of Use and Service (“Terms of Use and Service”) govern your membership on and use of the website Craze.com.sa (the “Craze Site” or the “Site”) and your purchases and use of products available through the Site. The Site is operated by Craze NV and/or its subsidiaries and affiliates (collectively, “Craze”).

Your use of the Site constitutes your agreement to follow and be bound by the Terms of Use and Service.  We reserve the right to update or modify the Terms & Conditions at any time without prior notice.  For this reason, we encourage you to review the Terms & Conditions whenever you visit the Site.  If you do not agree to these terms, please do not use the Site.

By establishing membership on the Site or purchasing or using products through the Site, you acknowledge and agree as follows:


You represent that you are (a) at least 18 years of age, (b) of legal age to form a binding contract, and (c) not a person barred from entering into contracts under your local jurisdiction.

You shall establish and use your membership on the Site, and purchase and use the products available through the Craze Site, in strict compliance with these Terms & Conditions and all applicable laws, rules, and regulations (collectively, “Laws”).  All calls, emails, and other communications between you and Craze may be recorded.

Craze Membership

Establishing a Membership

You may establish a membership on the Site. Enrolment requires you to (a) indicate agreement to these Terms of Use and Service, (b) provide contact information and identification details, and (c) submit any other form of authentication as required by Craze as part of the enrolment process. You agree to accept responsibility for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account.


Use of Membership

You shall not use your Craze membership for any fraudulent or improper purpose or any purpose that is competitive to Craze.  You shall notify Craze immediately by emailing info@craze.com.sa of any unauthorized use of your Craze membership or the Craze Site known to you.  Craze reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site, and prohibit any person from using this Site for any reason whatsoever, and to limit or terminate your access to or use of the Site at any time without notice.  Craze neither warrants nor represents that your use of the content available on this Site will not infringe on the rights of third parties not affiliated with Craze.  Termination of your access or use will not waive or affect any other right or relief to which Craze may be entitled.


Membership Termination

Craze may terminate your membership and refuse any and all current or future use of the Site (a) in order to comply with applicable law, (b) if you provide any information that Craze determines, in its sole discretion, to be untrue, inaccurate, not current, or incomplete (or if the information becomes untrue, inaccurate, not current, or incomplete), (c) if Craze determines, in its sole discretion, that you are using your Craze membership in a manner not permitted by these Terms of Use and Service, or (d) in other circumstances, as Craze deems appropriate in its sole discretion.


Order Processing

Craze may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances Craze deems appropriate in its sole discretion. Craze also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. Craze will either not charge you or refund the charges for orders that we do not process or cancel.


Return Policy

Craze accepts returns on certain merchandise on a case-by-case basis. For Craze’s Return Policy, which may change from time to time, please see Our returns and exchanges policy.


Product Descriptions

Craze attempts to provide accurate descriptions of products on the Site. Craze does not warrant, however, that the descriptions are accurate, complete, reliable, current, or error-free.  If a product offered on the Craze Site is not as described, your sole remedy is to return the item, as specified in the Return Policy.


Pricing Information

Craze strives to provide accurate pricing information regarding the products and services available on the Craze Site.  We cannot, however, ensure against pricing errors.  Craze reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the Site as a result of an error.  If this occurs, Craze will notify you by email.  In addition, Craze reserves the right, at its sole discretion, to correct any error in the stated full retail price.


Product Availability

The Craze Site may contain information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be shipped immediately after you place your order.  Unfortunately, Craze cannot guarantee that an item listed as available will actually ship right away, as inventory can change significantly from day-to-day.  In rare cases, a product may be available when a customer places the order, and sold out by the time Craze attempts to process the order. Should this happen, Craze will notify you by email.


Shipping and Tax

Shipping and taxes will be calculated based on the country and method of delivery.

Website terms of use

License and Site Access

All content available through this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by Craze, its licensors, or its content providers, and is protected by copyright, trademark, and other applicable local and foreign laws.

Craze grants you a limited license to access and make personal use of this Site. Craze or its licensors or content providers retain full and complete title to the content available on the Site, including all associated intellectual property rights, and provide this content to you under a license that is revocable at any time in Craze’s sole discretion.

You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service providers or airtime charges).  Any unauthorized access to the Site by you (including any such access or use that involves in any way an account you may establish on the Site or any device you may use to access the Site) shall terminate the permission or license granted to you by Craze.


Content You Submit Through the Site

Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the “Privacy Policy” link located in the footer section of the Site (the “Privacy Policy”). The Terms & Conditions incorporates by reference the terms and conditions of the Privacy Policy.  You grant Craze a perpetual, irrevocable, non-terminable, worldwide, royalty-free, and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such content or any part of such content, in any media.  You hereby represent, warrant, and covenant that any content you provide does not include anything (including, but not limited to, text, images, music, or video) to which you do not have the full right to grant such a license to Craze.

You represent that all of the information, data, and other materials you provide on this Site or to Craze through any other means are true, accurate, current, and complete. You are responsible for updating and correcting the information you have provided on this Site, as appropriate.

You may not use a false email address or other identifying information, impersonate any person or entity, or otherwise mislead as to the origin of any content.  Some features that may be available on this Site may require registration. By registering, you agree to provide true, accurate, current, and complete information about yourself.



Except as otherwise expressly provided in these Terms of Use and Service, or required by applicable law, Craze makes no representations, covenants, or warranties, and offers no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Craze membership, any content on the Site, or any products purchased through the Craze Site, as well as warranties implied from a course of performance or course of dealing.

Your use of this Site is at your sole risk.  The Site is provided on an “as is” and “as available” basis.  We reserve the right to restrict or terminate your access to the Site or any feature or part thereof at any time.  Craze disclaims any warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the server that makes the Site available will be virus-free; or that information on the Site will be correct, accurate, adequate, useful, timely, reliable, or otherwise complete.  If you download any content from this Site, you do so at your own discretion and risk.  You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content.  No advice or information obtained by you from the Site shall create any warranty of any kind.


Limitation of Liability

The providers whose products are available on the Craze Site are independent contractors and not agents or employees of Craze.  Craze is not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such service providers or for any personal injuries, death, property damage, or other damages or expenses resulting thereof.

You acknowledge and agree that you assume full responsibility for your use of the Site and/or for use of the Craze membership, communications with third parties, and purchase and use of the products and services available through the Craze Site. You acknowledge and agree that any information you send or receive during your membership and/or use of the Site may not be secure and may be intercepted by unauthorized parties. You acknowledge and agree that your use of the Site is at your own risk and that the Site is made available to you at no charge. Recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law (including, without limitation, consumer protection law), neither Craze nor its licensors, suppliers, or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential, or other damages arising out of or in any way related to (a) this Site, or any other Site or resource you access through a link from this Site; (b) any action we take or fail to take as a result of communications you send to us; (c) your Craze membership, any termination or cancellation of your membership; (d) any products or services made available or purchased through the Craze Site, including any damages or injury arising from any use of such products; (d) any delay or inability to use the Site or any information, products, or services advertised in or obtained through the Site; or (e) the modification, removal, or deletion of any content submitted or posted on the Site



You agree to defend, indemnify, and hold Craze harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Terms of Use and Service.


Electronic Communications

When you use the Site or send emails to Craze, you are communicating with Craze electronically. You consent to receive electronically any communications related to your use of this Site.  Craze will communicate with you by email or by posting notices on this Site.  You agree that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing.  All notices from Craze intended for receipt by a customer shall be deemed delivered and effective when sent to the email address you provide on any of the Craze Site.


Entire Agreement

These Terms & Conditions constitute the entire agreement of between you and Craze regarding the specific matters herein, and all prior agreements, letters, proposals, discussions, and other documents regarding the matters herein are superseded and merged into these Terms of Use and Service.



If any provision of these Terms & Conditions enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and such provision shall be deemed to be restated to reflect the parties’ original intentions as nearly as possible in accordance with applicable laws.


Privacy Policy

A copy of the Privacy Policy that applies to the collection, use, disclosure, and other processing of personal information by Craze is located here. You consent to any personal information we may obtain about you (either via the Site, by email, telephone, or any other means) being collected, stored, and otherwise processed in accordance with the terms of the Privacy Policy.  Craze may update its Privacy Policy from time to time, in its sole discretion, and post an updated version of the notice at the website address provided above.



The failure of Craze to act with respect to a breach of these Terms & Conditions by you or others does not waive Craze’s right to act with respect to subsequent or similar breaches.  If any content on this Site, or your use of the Site, is contrary to the laws of the place where you are when you access it, the Site is not intended for you, and we ask you not to use the Site.  You are responsible for informing yourself of the laws of your jurisdiction and complying with them.


Dispute Resolution

Mindful of the high cost of litigation, both you and Craze agree to the following dispute resolution procedure: In the event of any controversy, claim, action, or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of these Terms & Conditions or any part of it (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.

Notice shall be sent to:
Craze Int. – Jeddah, Saudi Arabia
P.O. Box 7371, Jeddah 21462.


T: +966 12 650 9898
Both you and Craze agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.


Applicable Law
These Terms & Conditions and the relationship between you and Craze will be governed by the laws of the Kingdom of Saudi Arabia.